Service Level Agreements
Defining what “handling it” actually means.
No nonsense, accountable, and transparent service. We explain what’s happening using the terminology that’s required, and we’ll simplify it so you can get a handle on things and report back to the higher-ups that you have it handled. We also offer custom SLAs as needed.
- Content Updates: 2 business days
- Site Restoration: 2 business hours
- Plugin Updates: When Ready (we always test, first)